Stay Away from Remote Software Implementations

Stay Away from Remote Software Implementations

Today’s Health and Human Services executives are constantly on the lookout for different ways to make their organizations more efficient and effective. As innovation becomes a requirement to keep up with the increase in demand for services, a great number of organizations are on the verge of investing in software that would enhance their internal processes and allow them to better serve their growing number of clients. As executives edge closer to selecting their software vendor, it’s important that they understand the importance of a comprehensive, in-depth software implementation, and the impact it has on their organization.

A software vendor’s implementation process is their systematic approach to integrating their software into a new client’s daily workflow. This process will determine if the client will be successful with the new software in the years to come. Unfortunately, many of the “big-box” software vendors elect to complete their implementation process remotely, through isolated video conferences and distant phone calls. This impersonal, hands-off approach is derived from the sheer amount of varying organizations that are implementing software at the same time, forcing these larger software vendors to focus on quantity over quality.

Handling software implementations remotely makes an already complex process even more complicated. This method makes it more difficult for end-users to understand how to experience the full potential of the software that they have invested in. The chances of encountering miscommunication issues and connectivity troubles significantly increases when vendors choose this implementation approach. Finding a vendor who will go the extra mile during the implementation process is an essential consideration when comparing different software solutions.

Fortunately, there are software vendors in the market that understand the importance of software implementation and the impact it has on the end-users. Such vendors go above and beyond to deliver a one-of-a-kind experience for their customers. True implementation success is found when vendors send certified project managers on-site to walk executives through the best practices and help establish strategies for success that are specific to their industry. By conducting implementation in person, organizations can also experience a much faster time-to-value.

This hands-on approach is a more personal and more consultative, enabling project managers to get a thorough understanding of your organization’s day to day operations and implement the software accordingly. Another benefit of on-site implementations is that questions can be answered immediately and users can be walked through the functionality, side-by-side an experienced project management team. This ensures that no one in the implementation process gets left behind and everybody is in the same page.

According to our 2017 State of Workforce Management report, 97% of CEOs of Health and Human Services organizations intend to increase their investment in digital strategies in the next 12 months. As more Health and Human Services organizations begin implementing software throughout their departments, executives should pay close attention to how each vendor carries out their implementations. If a vendor isn’t willing to take the time to go on-site, it might be time to find a vendor that is.

This DATIS Blog was written by James Clark, DATIS, on July 31st, 2017 and may not be re-posted without permission.

Written by James Clark