Managers and supervisors are the backbone of any organization. The quality of the mangers strongly correlates to employee productivity and work ethic. Poor management can be detrimental in the workplace, creating problems such as high turnover rates and low employee satisfaction and engagement.
According to the 2017 Workforce Management Trends Report, talent management is a top priority for executives this year. With talent management being a top priority this year, it’s surprising that only 19% of respondents “strongly agreed” that their organizations had a supportive management system currently in place. Although there is no formula for quality supportive management, there are factors that can increase opportunities for success.
A few key factors in determining good management include:
It’s a known fact that not all successful employees make for good managers. An individual performing well at one position will not necessarily perform as effectively when promoted. Managing and leading people calls for a different skill set than just accomplishing simple tactical duties. Emotional intelligence is a trait possessed by all successful managers. The ability to understand the emotions of employees and connect with them on multiple levels goes a long way. Managers should be chosen based on their overall efforts, personality, and skills, not simply seniority and experience.
Goal-Oriented and Good Decision Making Skills
Good managers are goal-oriented, which correlates to their effective decision-making ability. The strategic goals developed are incorporated into the decision-making process and help formulate their tactical, day-to-day duties. Managers must also be able to make urgent decisions with short notice without showing signs of hesitation or doubt. Successful managers have foresight and motivate their employees towards their individual and organizational goals.
Developed Communication Skills
Proper communication skills should be a top priority for all supervisors, not only between one another but with their subordinates as well. There are two aspects to communication: the ability to communicate and communication transparency. Managers should have the ability to clearly get their message across without confusion or ambiguity for the receiver. On the other hand, management should be as transparent as possible. Employees who are well-informed will normally be more engaged and have a better work ethic.
Building an enjoyable office culture and arriving to work with a positive attitude is often overlooked when considering good manager skills. Now more than ever, an organization’s work environment is playing a major role in employee satisfaction. Managers who spread positivity within the workplace will see the same contribution from their employees. It is management’s job to set the atmosphere for the office, as employees look at managers for guidance and proper workplace etiquette. Small instances such as smiling, acknowledging good work, and allowing small talk and laughs in the office can go a long way.
Organizational steps towards success starts at the top and flows down to the front line. Management should be considering what measures are being taken to develop and produce successful managers and continually improve and expand upon them. As new generations continue to enter the workforce, it’s important that we have the right people in place to properly lead these young minds and continue the growth of the organization as a whole. Take your organization further this year with the manager skills you need to help your organization succeed.