For many years, Human Resources has been viewed as the department that simply processes payroll and manages benefits. However, the roles and responsibilities of HR have evolved, HR professionals now play a much larger role in developing their organization’s strategy. With HR securing a more prominent seat in the boardroom, we wanted to further understand the mentality of HR professionals in the Health and Human Service industry. Our 2017 Workforce Management Trends survey gave great HR insights about the current challenges and priorities for this year.
Priority 1: Recruiting & Retention
Employees in the Human Resources department undoubtedly have the clearest understanding of the staffing needs of their organization. Since their primary duties are employee-focused, HR professionals can pinpoint their organization’s specific recruiting needs. A staggering 77% of respondents listed recruiting and retention as a top priority in 2017. Our survey asked HR respondents which channels they use when publicizing their organization’s job openings. Over 93% of respondents said that they post their openings on their organization’s personal website. Interestingly, only 47% use newspapers, which used to be the primary hiring channel.
While HR have strategies to recruit top talent, they must also have plans to hold onto their top performers. Not only is it important to hang on to top performers within an organization, but the process of replacing an employee is extremely taxing for HR professionals. Over 40% of HR respondents admitted that their organization experiences a turnover rate of 20% or higher. It’s up to HR to collaborate with other executives to implement strategies and programs within the organization.
Priority 2: Talent Management
Employee productivity is a topic of significant interest to Human Resources. 52% of HR professionals ranked talent management as one of their top priorities this year. This comes as no surprise since duties such as monitoring employee productivity and their progress towards individual goals are closely linked to the current HR role.
It’s also important that HR takes strides to implement a more supportive management system for their employees. Factors such as internal mentoring, coaching, and career development should all be a part of such a system. Sadly, over 30% of HR professionals didn’t believe their organization had a supportive management system in place. Adopting such a system in the workplace can benefit the employees and improve the overall quality of work within the organization.
The priorities of human resources have historically been employee-related. However, their focus on talent management shows that organizations are not only looking to hire new employees, but also willing to train existing workers and further their development through a supportive management system. As HR continues to support organizational growth, they will need to continue these efforts in the future.