With a dizzying array of quality care measures being debated in the human services industry, it can be difficult to know where to start in the evaluation and improvement process. However, there is an often-overlooked, yet fundamental, place you can begin that is right in front of you- your human capital.
Nancy Heet, President of Workforce Management Strategies, describes Human Capital Management, or HCM, as the strategies that guarantee your workforce has “the right people, with the right skills, in the right roles, at the right time, and are supported with the right tools” so you can achieve your mission.
When it comes to providing high quality care to your clients, you need to look beneath the surface of service delivery to examine back office operations. Although it may seem like an insignificant factor, it’s actually incredibly relevant. When considered, it comes as no surprise that the way people are managed can have an impact on their ability to do their job well. Using the right tools for workforce management allows your staff to shift their focus from administrative tasks so they can spend more time doing what really matters- providing high quality care to their clients.
HCM optimizes your workforce management strategy in the following four fundamental ways:
Four Fundamental Ways HCM Drives a Higher Quality of Care
Value based care delivery focused on costs, quality, and outcomes
HCM allows organizations to automate complex labor distributions and allocation metrics in order to analyze budget performance and control payroll costs without compromising quality of care.
Using automation to more efficiently manage your workforce
Automated workflows accomplish administrative tasks like approvals, credential management, leave requests, benefit elections, and more without paper-based, cumbersome administrative tasks that take the employees’ focus away from the clients.
Increasing organizational visibility to see problem areas and opportunities
HCM systems create real-time, organization-wide reports to proactively manage your workforce. Viewing productivity, overtime costs, or turnover trends and being able to break down that information by program, cost center, or location turns information into strategic decision making for the future of the organization.
Maximizing the potential of your workforce
Talent management functions of HCM develop employees to face new, diverse industry challenges. A more engaged and prepared workforce allows you to place the right people with the right qualifications in the right positions at the right time quickly and easily.
In Gartner’s 2014 Overview for Healthcare they predict that as demands for quality improvement and cost containment continue to escalate, organizations will need to adopt new technologies that enable innovation and drive efficiencies and robust ROI. Today, more and more organizations are using HCM to achieve operational excellence by standardizing and streamlining end-to-end administrative processes and creating a more client-centric environment. What strategies does your organization use to drive higher quality of care for your clients?